FAQ's, Information and help
Can I have same day delivery??
Same day delivery is available on orders for delivery in UK and Ireland but there is a cut off for same day at 1pm. If you have missed the cut off please call our sales office 0845 1297018 and we will try our very best to organise your delivery same day but we cannot guarantee it.
What time will my flowers be delivered??
We are unable to guarantee delivery times on normal orders. All orders are delivered during the working day(between 9am and 6pm) Funerals are the exception when we will endeavour to deliver at least one hour before the funeral time. However if you have a specific timed delivery we will always endeavour to achieve it for you- in some cases with an extra courier charge.
Can I have delivery within a few hours???
In some cases this may be possible i.e. within a three hour time frame at an extra cost in the UK only. Please call our sales office direct (0845 1297018) if you need such a timed delivery.
Delivery locations in UK and Ireland ?
Designer Flowers by Rodgers are members of the UK’s best known florist relay organisation and flowers are delivered by local florist member shops across the UK and Ireland. All orders are guaranteed. There are a small minority of locations that have no local cover and such places are classed as ‘non-delivery areas’. In the event that your chosen delivery location
Is in a ‘non-delivery area’ we will notify you as soon as possible.
If the recipient is out when delivery is made what happens??
If the recipient is not at home when the florist calls we will leave your order with a neighbour and post a calling card to let the recipient know where the flowers have been left.. If there are no neighbours to leave you order with, a card will be posted at recipient address with the phone number of the local delivering florist for the recipient to re arrange delivery.
What if the delivery is to a work address, a hospital ,or hotel i.e. a third party delivery??
If your order is for delivery to a non residential address please try to provide as much information as possible. Please include the business name,department,hospital ward,hotel room numbers etc. Also please give if possible the recipients mobile phone number.
Sundays and Bank Holidays?
There is no delivery service on Sundays and bank Holidays. Mothers day is the only Sunday that we have a delivery service. Orders received for delivery on Sunday or Bank Holiday will automatically be processed for delivery on the next working day. In some locations special delivery can be organised with a few days notice for Sunday delivery but this is very limited please call our sales office(0845 1297018) for further help.
Can I track my delivery???
Unfortunately at the present time this is not possible. If there is any doubt about delivery please contact our sales office who will try to get confirmation of delivery.
Peak trading Days i.e. Valentines Day, Mothers day,Christmas
During the above peak times the large volume of orders being processed through our system may affect our usual delivery patterns,cut off times etc. Specific details of any changes will be posted on our site during such times.
Most of our gift products come under three main headings:
A} Bouquets- ideal if the recipient likes to arrange their own flowers.
Optional vases are available with all bouquets.
B} Hand tieds- Similar to a bouquet but pre arranged by the florist and delivered in water
Bubble ready to be be transferred into a vase. A hand tied bouquet is particularly suitable for delivery to a location where flowers cannot be left in water (work addresses etc) An optional vase is also available with hand tieds.
C}Basket arrangements/Vase arrangements=.. a traditional item that will need no further arranging after delivery. Ideal for delivery where the use of a vase could be a problem e.g. hospitals or where the recipient will not want to arrange their own.
Of course there are other products such as champagne,balloon bouquets etc. but see our catalogue pages.
Quality and value guarantee?
All orders are covered by the following guarantee:
That every order delivered by member florists will be of good quality in good condition and to the full retail value ruling in the delivering members shop on the day of delivery. Delivery will be made on the date specified. Where sufficient lead time is given ,funeral orders will be delivered at the time requested.
Overseas orders- information we require ….
Communicating between clients and overseas florists can be difficult due to time differences and language- It is therefore important that you provide as much information as possible on your order. Most overseas florists require a contact telephone number for the recipient and failure to include this may delay delivery.
Overseas orders and time differences:
Please bear in mind time differences when placing orders for overseas. All orders are delivered during the normal working day in the relevant country.
Every country has its own unique style of floristry and flower availability-please bear this in mind when ordering but if you do have any specific request please call our sales office for further advice.
Pricing of products:
All prices quoted include VAT .
#Delivery charge includes a £1 administration charge#
UK Same Day £7.98 (for orders placed before 12pm).
UK Next Day £5.49 (for orders placed before 3pm).
Outside UK £7.98
Also available with your flower orders are our Finishing Touches Collection:
These include :
Chocolates- Finest praline and truffle,available in different sizes.
Balloons- Helium filled available for many occasions
Soft Toys- teddy bears boy girl options..
All internet orders go via our Head Office:
Designer Flowers by Rodgers
Manchester M20 2LT.
Tel 0845 1297018 or 0161 861 0524
Fax 0161 860 7298
e-mail: sales @ flowers-uk.co.uk